Appointment Center Representative
Milton, DE Milton, DE Full-time Full-time Estimated:
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year Lawson Home Services is looking for a highly motivated and positive individual to serve on our team of Appointment Center Representatives.
In this position you will be the voice of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services.
As a successful Appointment Center Representative, you are tactful and empathetic.
You understand the emotional tie that comes with home repairs and improvement.
You are reliable, punctual, and results-driven.
You can multitask, but you know the importance of active listening.
You have a keen eye for detail and value accuracy in your work.
This individual must possess:
strong organizational, customer service and time management skills; high attention to and accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills.
This individual must also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance.
DUTIES AND
Responsibilities:
Cheerfully answer calls Set sales appointments Make out going calls to customers Strong knowledge of customer service practices Skill in operating personal computer and programs such as Excel, Word, and database software.
Skill in operating a multi-line phone system Ability to handle a variety of tasks Ability to perform accurate data entry NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:
Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated
Benefits:
Health insurance Dental insurance Vision insurance 401k Paid Time Off better than competitive wages Bonuses on-the-job paid training full-time, steady work (not seasonal) locally owned company with a family environment
Experience:
Customer Service:
5 years (Preferred) Route Scheduling:
2 years (Preferred) Inside sales:
1 year (Preferred) Work Location:
In person A background check and pre-employment drug screen are required.
Pay Frequency:
Weekly Bonuses Paid Weekly Lawson Home Services is a stable and fast-growing local company that has been around for 13 years and is going strong.
We are part of Contractor Nation the largest network of contractors in the world.
We enjoy a family environment and strong employee morale.
Our Vision:
A world of healthy, safe and comfortable homes Our Mission:
To build a team of exceptional team members, who deliver consistent and extraordinary results by working together to WOW our customers.
Our Values:
Integrity, Adventure, Teamwork, Pride, Respect.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year Lawson Home Services is looking for a highly motivated and positive individual to serve on our team of Appointment Center Representatives.
In this position you will be the voice of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services.
As a successful Appointment Center Representative, you are tactful and empathetic.
You understand the emotional tie that comes with home repairs and improvement.
You are reliable, punctual, and results-driven.
You can multitask, but you know the importance of active listening.
You have a keen eye for detail and value accuracy in your work.
This individual must possess:
strong organizational, customer service and time management skills; high attention to and accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills.
This individual must also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance.
DUTIES AND
Responsibilities:
Cheerfully answer calls Set sales appointments Make out going calls to customers Strong knowledge of customer service practices Skill in operating personal computer and programs such as Excel, Word, and database software.
Skill in operating a multi-line phone system Ability to handle a variety of tasks Ability to perform accurate data entry NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:
Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated
Benefits:
Health insurance Dental insurance Vision insurance 401k Paid Time Off better than competitive wages Bonuses on-the-job paid training full-time, steady work (not seasonal) locally owned company with a family environment
Experience:
Customer Service:
5 years (Preferred) Route Scheduling:
2 years (Preferred) Inside sales:
1 year (Preferred) Work Location:
In person A background check and pre-employment drug screen are required.
Pay Frequency:
Weekly Bonuses Paid Weekly Lawson Home Services is a stable and fast-growing local company that has been around for 13 years and is going strong.
We are part of Contractor Nation the largest network of contractors in the world.
We enjoy a family environment and strong employee morale.
Our Vision:
A world of healthy, safe and comfortable homes Our Mission:
To build a team of exceptional team members, who deliver consistent and extraordinary results by working together to WOW our customers.
Our Values:
Integrity, Adventure, Teamwork, Pride, Respect.
Estimated Salary: $20 to $28 per hour based on qualifications.
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